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About hotel - Alananoor Family Villa, Garut

Managed by an experienced team in the hospitality industry, Alananoor Family Villa is the ideal place to enjoy a relaxing holiday with your beloved family or friends in Garut. Alananoor Family Villa strives to provide the best service to ensure guests experience maximum comfort during their stay.

Terms of stay

Welcome to Alananoor Family Villa

Your Private Mountain Sanctuary in Garut

Managed by experienced hospitality professionals, Alananoor Family Villa offers the ideal highland retreat for families and loved ones. Nestled within the quiet Green Hill Resort in Garut, our villa combines home-like comforts—spacious living areas, a private kitchenette, and scenic views—with attentive service designed to ensure a seamless, restful stay.

Terms & Conditions of Stay1. Check-In & Check-Out

  • Check-In: From 2:00 PM WIB

  • Check-Out: By 12:00 PM (Noon) WIB

  • Early check-in or late check-out is subject to room availability and prior confirmation.

  • Guest identification (KTP / Passport) is required upon check-in.

2. Syariah Policy & Occupancy

  • Syariah Compliant Property: Married couples sharing a room are required to show proof of marriage (e.g., matching address on national ID/KTP or marriage certificate).

  • Guests must adhere to agreed maximum occupancy limits. Extra bedding is available upon request for an additional fee.

3. Villa Rules & Guidelines

  • Non-Smoking: All indoor living areas and bedrooms are strictly non-smoking. Smoking is only permitted in designated outdoor terrace/balcony areas.

  • No Pets: Pets are strictly prohibited inside the villa and complex grounds.

  • Quiet Hours: To respect nearby resort residents, please keep noise to a minimum between 10:00 PM and 7:00 AM.

  • Care of Property: Guests are expected to maintain general cleanliness. Any damage to villa amenities or structural property will be charged to the registered guest.

Check-in 14:00
Check-out 12:00
Booking cancellation

Booking Cancellation & Refund Policy

At Alananoor Family Villa, we understand that travel plans can change. To ensure clarity and fairness for all guests, our cancellation terms are outlined below:

1. Cancellation Terms

  • Free Cancellation: Cancellations made up to 7 days prior to the check-in date will receive a 100% full refund (minus any applicable bank/payment processing fees).

  • Partial Refund: Cancellations made between 3 to 6 days prior to check-in are eligible for a 50% refund of the total booking amount.

  • Non-Refundable: Cancellations made less than 3 days (72 hours) before check-in, or in the case of a No-Show, are non-refundable.

2. Rescheduling Policy

  • Date Changes: Guests may request to reschedule their stay up to 5 days prior to arrival without penalty, subject to villa availability and seasonal rate adjustments.

  • Rescheduling requests made within less than 5 days of check-in will be treated as a standard cancellation under the policy above.

3. Force Majeure & Exceptional Circumstances

  • In cases of documented severe weather, extreme emergencies, or government travel restrictions, rescheduling or refund requests will be reviewed on a case-by-case basis.

4. Refund Process

  • Refunds will be processed within 5–7 business days to the original payment account or designated bank account provided by the primary guest.

Cancellation policy

Booking Cancellation & Refund Policy

At Alananoor Family Villa, we understand that travel plans can change. To ensure clarity and fairness for all guests, our cancellation terms are outlined below:

1. Cancellation Terms

  • Free Cancellation: Cancellations made up to 7 days prior to the check-in date will receive a 100% full refund (minus any applicable bank/payment processing fees).

  • Partial Refund: Cancellations made between 3 to 6 days prior to check-in are eligible for a 50% refund of the total booking amount.

  • Non-Refundable: Cancellations made less than 3 days (72 hours) before check-in, or in the case of a No-Show, are non-refundable.

2. Rescheduling Policy

  • Date Changes: Guests may request to reschedule their stay up to 5 days prior to arrival without penalty, subject to villa availability and seasonal rate adjustments.

  • Rescheduling requests made within less than 5 days of check-in will be treated as a standard cancellation under the policy above.

3. Force Majeure & Exceptional Circumstances

  • In cases of documented severe weather, extreme emergencies, or government travel restrictions, rescheduling or refund requests will be reviewed on a case-by-case basis.

4. Refund Process

  • Refunds will be processed within 5–7 business days to the original payment account or designated bank account provided by the primary guest.